as delinquent if you do not pay the amount we think you owe. 
If you receive our explanation but still believe your bi l l is w rong, you must write 
to us within 10 days telling us t hat you sti l l refuse to pay. If you do so, we cannot 
report you as delinquent without also repor t ing that you are questioning 
your bill. We must tell you t he name of anyone to whom we repor ted you as 
delinquent, and we must let those organizations k now when t he matter has been 
set t led between us. If we do not follow a ll the rules above, you do not have to pay 
the fi rst $50 of t he amount you question even if your bill is correct. 

YOUR RIGHTS IF YOU ARE DISSATISFIED WITH YOUR CREDIT CARD 
PURCHASES. If you dissatisfied wit h t he goods or ser vices that you have purchased 
with your credit card a nd you have tried in good faith to correct the 
problem with t he merchant, you may have the right not to pay the remaining 
amount due on t he purchase. 

To use this right, all of the following must be true: 

1. The purchase must have been made in your home state or w ithin 100 miles of 
your current mailing address, and the purchase price must have been more 
t han $50. (Note: Neither of these is necessar y if your purchase was based on 
an advertisement we mailed to you, or if we own the compa ny t hat sold you 
t he goods or ser v ices.) 
2. You must have used your credit card for the purchase. Purchases made w ith 
cash adva nces f rom an ATM or with a check that accesses your credit card 
account do not qua lif y. 
3. You must not yet have fu lly paid for the purchase. 
If a ll of the criteria above are met and you are still dissatisfied with t he purchase, 
contact us in w riting or electronically at: Card Ser vices, Pentagon Federal 
Credit Union, Box 456, Alexandria, VA 22313-0456, or online at PenFed.org. 
While we investigate, t he same rules apply to t he disputed amount as discussed 
above. A fter we fi nish our investigation, we will tell you our decision. At that 
point, if we think you owe an amount and you do not pay, we may report you 
as delinquent. 
Information about this card is accurate as of November 2014 but may have changed since then. To find out what may have 
hanged, please go to PenFe d.org or call 800 -732-826 8. 

AMEX DEF Form 1221 11/14 POD FD R M -113 2 2 4 


PENFED DEFENDER 
AMERIC AN EXPRESS® C ARD 

Cardholder Agreement 
and Disclosure Statement 

DEFINITIONS. The “Card ” means the Pentagon Federal Credit Union (PenFed) 
American Express credit card which we issue to you under this Agreement, and includes 
any device or check used to obtain credit or cash from the account. An Authorized 
User is an indiv idua l receiv ing a Card, but who has no responsibility for payment 
of the Account. The words “you”, “your” a nd “cardmember” mean each person, 
jointly and indiv idua lly who holds, signs, retains, uses, or permits others to use or 
sign a card. The words “our”, “we” and “us” mean PenFed or any of its assignees. Unless 
ot herwise stated, “Account” means your Card account with us. 

1. AGREEMENT. We agree to extend credit to you and adva nce a mounts up 
to your credit limit, but tra nsaction limits may apply. Your credit limit is not 
increased by any credit ba lance you may have on your account. You w i l l sign 
the back of the Card as soon as you receive it. You agree to pay us for credit 
extended for t he use of the Card by you or a ny ot her cardmember, a long with 
all applicable fi nance charges, fees and insurance, if a ny apply. By signing, using 
or permit ting ot hers to use the Card, you agree to the terms and conditions 
contained in this Agreement, on t he Card, on any charge slip resulting from 
aut horized use of the Card, on any authorized cash advance slip, and to accept 
responsibi lit y for all actions taken with t he Card. 
2. CREDIT LIMIT. You agree to use the Card within the credit limit we authorize. 
You a lso agree t hat we can change your credit limit at any time. We are 
not obligated to accept charges that wou ld cause you to exceed your aut horized 
credit limit. Any extension of credit to you, made or honored by us, shal l be at 
such times and in such amounts and for such purposes as to conform to this 
Agreement, and only when there is no default. 
3. CHANGE IN TERMS. You agree that the terms of t his Agreement are applicable 
to any card member. You a lso agree t hat we can cha nge the terms of this 
Agreement at any time by adding, deleting, or modif y ing a ny provision of the 
Agreement. Termination of the account by you or PenFed w il l not affect your 
obligation to pay the Account ba lance plus any fi nance charge and other charges 
you owe under t his Agreement. You are responsible for a ll transactions made 
to your account a fter termination, unless t he tra nsactions were unauthorized. 
Should you choose to cancel your Account, t he terms in effect at t he time that 
you cancel t he Account will apply until the outstanding ba lance of the Account 
is paid in fu l l, unless you are in default. Your card will no longer be ava ilable for 
use for new transactions, including purchases, as t he Account w i l l be closed (if 
it is not already closed). Any cash rewards you have earned will be forfeited. If 
you do not notif y us of your decision to terminate t he account by the date stated 
in a ny notice we provide, or if you not if y us but t hen use the Account after t he 
date stated in t he notice, you will be deemed to accept a l l cha nges to t he Account’s 
terms and conditions of this Agreement. If you a re in defau lt because 
your payment has not been received w it hin 60 days of the due date, you do not 
have the right to reject t he changes we ma ke to this Agreement or the Account’s 
terms and conditions. 
4. FINANCIAL CONDITION CHANGE. You agree to advise us of any change 
in your fi nancia l condition t hat may affect your creditwor t hiness and to pro-
v ide us with a current loan application whenever we request one. You expressly 
aut horize a ny person, par tnership, association, fi rm, corporation or consumer 
reporting agency, upon our request, to f urnish us w ith information concerning 
you relevant to t he review and evaluation of t his Account. You understand and 
agree that we may terminate your account upon reeva luation of your creditworthiness. 
5. FINANCE CHARGES. WILL BE IMPOSED IN THE FOLLOWING MANNER 
A N D WILL BE IN A MOU NTS NOT IN E XCE SS OF THOSE PER MITTED 
BY L AW: 
(A) PURCHASES: (1) No finance charge will be imposed during t he nex t bi l ling 
cycle (defi ned as t he time inter va l between regu lar mont hly billing statement 
dates) if you pay the ent ire new balance shown on t he current periodic statement 
and we receive your pay ment on or before t he pay ment due date shown on the 
statement. (2) In a l l ot her cases, a fi na nce charge will be imposed based on the 
average da ily balance of all purchases and debit adjustments, hereafter referred 
to as purchases. The average daily ba la nce is the sum of a l l outstanding purchases, 
which is determined by including new purchases and deducting pay ments or 
credits and excluding any unpaid finance charge for your Account on each day 
of t he billing cycle divided by t he number of days in t he bi l ling cycle. A purchase 
appearing on the periodic statement is considered a par t of the outstanding ba lance 
from t he date of post ing. (3) The amount of the fi nance charge is ca lculated 
by multiplying the average daily ba la nce for purchases by t he month ly periodic 
rate. The monthly periodic rate is t he yearly interest rate divided by 12. 
(B) CASH ADVANCES: (1) Finance charges accrue on all cash advance 
a mounts f rom the date charged to your Account and continue so long as such 
a mounts remain outstanding. (2) A fi nance charge will be imposed on the average 
daily ba lance of cash advances, which is t he sum of t he cash advances 
(determined by including new cash advances and deducting any pay ments or 
credits and excluding any unpaid fi nance charge) outstanding each day during 
t he billing cycle, divided by t he number of days in the billing c ycle. A cash 
advance appea ring on the periodic statement is considered a part of t he outsta 
nding balance from t he date of posting. (3) The a mount of fi nance charge 
is ca lcu lated by multiply ing t he average daily balance for cash advances by t he 
monthly periodic rate. 

6. PAYMENTS. A payment delivered by regular U.S. mail must be sent to t he 
address indicated on your periodic statement. Your pay ment by mail must be a 
check or money order in U.S. dollars with your account number on t he check 
or money order a nd draw n on a U.S. fi na ncia l institution, and be accompanied 
by the pay ment voucher f rom your statement. Write your account number on 
your check or money order. A ll such payments w i l l be posted to your account 
as of the date we receive t hem prov ided we receive them before 5:00 PM at t he 
address indicated on your periodic statement. Payments received at ot her locations 
or not conforming to these procedures may be delayed in posting, but 
not more t ha n 5 business days from t he date of receipt. PenFed, in its sole discretion, 
may accept a check for payment on your Account even though payment 
was made before t he date of the check or a check which has a date more 
than 6 months old. For t he fi rst si x mont hs all payments received from PenFed 
members who have held membership for six months or less will be credited to 
your Account as of t he date we receive them, but credit in t he a mount of t he 
payment will not be ava ilable to you for 10 ca lendar days. Pay ments made electronica 
lly t hrough our automated telephone serv ice, member ser vice representatives, 
or our website will be subject to any processing times disclosed w it h 
those pay ments. Your minimum pay ment due is t he greater of $15 or 2% of t he 
new ba la nce plus t he past due amount, if a ny, a nd/or all amounts in excess of 
the aut horized credit line/limit shown on t he periodic statement. If the new 
ba lance does not exceed $15, only the new balance tota l is due and is shown 
as t he minimum payment due. A ll past due or over limit amounts are due and 
must be f u lly paid immediately upon notification. You may, however, pay the 
tota l amount due, which is shown as t he new ba lance, or you may pay a ny additional 
amount you wish over the minimum payment due. If your pay ment 
is not honored or we must return it to you because it could not be processed, 
a charge may be made to your account in the amount indicated for “returned 
payment” on Pentagon Federal ’s current Schedule of Ser vice Fees brochure. In 
addition, for the 6 mont hs follow ing any such dishonored pay ment, any payments 
you make will be credited to your account as of the date we receive them, 
but credit in t he amount of the payment will not be ava ilable to you for 10 calendar 
days. You understand and agree that payments will be applied fi rst to t he 
card ba lance bearing the highest rate of interest, t hen to each successive balance 
bearing t he next highest rate of interest until the payment is ex hausted. You 
understa nd and agree that pay ments w i l l be applied in t he following order: (1) 
fi nance charge; (2) credit life fee (if a ny); (3) previous ba lance cash adva nces; 
(4) previous ba lance purchases; (5) new cash advances; and (6) new purchases. 
7. DEFAULT. You w i l l be in defau lt if you fail to ma ke any payment on time, if 
you exceed t he credit limit established for t he Account, if you become insolvent 
or fi le ba nkruptcy, if you become incompetent or die, if a judgment or garnishment 
should be issued against a ny of your proper ty including any of your Accounts 
w it h us, if we in good faith consider our or your obligations or your 
ability to repay or perform your obligations with us unsafe or insecure, if this 
Account or any ot her account at PenFed is mainta ined by you in a manner t hat 
PenFed, in its sole discretion, deems contrary to sound financial practice, or if 
you fai l to live up to any of your other agreements with us, to include any PenFed 
policy or procedure. Subject to law, if you default on this Agreement, we can, 
without giving a nyone notice, demand immediate pay ment of t he remaining 
ba lance due including but not limited to a ny unpaid fi nance charges, late fees 
a nd any other charges due under this Agreement. You a lso agree our obligation 
for furt her credit extensions sha ll immediately end a nd we may terminate your 
Account w ithout further notice to you. We can do this if you ma ke any false 
or misleading statements on your requests for an advance, if you die, file for 

bank ruptc y or if any ot her creditor tries to seize your proper t y. If your required 
minimum payment has not been received wit hin 60 days of t he due date, we 
may end your promotiona l rates, including your promotional Ba lance Transfer 
APR . If collection is necessar y, you agree to pay all costs of col lection, including 
attorney’s fees and cour t costs, in an amount not more than 25 percent of t he 
ba lance due. 

8. VARIABLE RATES One or more A PR s t hat apply to your accou nt may va r y w it h 
cha nges to t he Pr i me R ate, wh ich mea ns your rate c a n i ncrease. We c a lc u late t he 
A PR by add ing a ma rg i n to t he Pr i me R ate publ ished i n The Wa l l St reet Jou r na l . If 
The Wa l l St reet Jou rna l stops publish i ng t he P r i me R ate, we w i l l s elect a si m i la r reference 
rate a nd infor m you on you r bi l ling statement or t h roug h a sepa rate not ice. 
The “Pr i me R ate” is t he h ig hest (U. S .) Pr i me Rate publi shed i n t he Mone y R ates 
sec tion of The Wa l l St reet Jou r na l . A ma rg i n is t he percent age we add to t he Pr i me 
Rate to ca lcu late t he A PR . On t he fi rst Tuesd ay of t he fi rst f u l l week of t he mont h, 
we deter m i ne what t he P r i me R ate is a s publ ished i n t he Wa l l St reet Jou r na l. We 
t hen add a ma rg i n of 5.74% to t he Pr i me R ate to get t he APR for t he fol low i ng 
mont h . If t he A PR i nc rea ses, you w i l l have to pay a h ig her per iod ic fi na nce cha rge 
a nd may have to ma ke a h ig her m i n i mu m pay ment . 
9. PROMOTIONAL ANNUAL PERCENTAGE RATE. At our option a specia 
l promotiona l rate may be offered f rom t ime to time. The specific terms 
will be provided at the time of t he offer. Generally, t he promotiona l APR w i l l 
only apply to select transactions (i.e. purchases or balance tra nsfers) during 
the promotional period. The APR rates for a l l ot her tra nsactions, not outlined 
in t he promotion as eligible for t he promotiona l APR, will remain uncha 
nged. If your required minimu m payment is not received within 60 days 
of the due date, we may end your promotional rates, including your promotiona 
l Balance Tra nsfer APR, until 3 consecutive payments are made on time. 
10. ACCOUNT CLOSURE. You or anyone joint ly liable for the Account may 
terminate the Account at any time by notif ying us orally or in writ ing. However, 
this will not relieve you or any of the other joint ow ners from liability for the 
repayment of any obligations arising f rom t he use of t he Account. Upon receipt 
of your notice, we may close your Account or suspend your account privileges 
at any time w it hout prior notice. You must return a l l of t he Cards to us upon 
request. 
11. THIRD PARTY DISCLOSURE. We may disclose informat ion to third 
parties about your account in order to advise third par ties, such as American 
Express Travel Related Ser vices Compa ny, Inc., American Express Global Network 
Ser vices, credit reporting agencies or merchants of t he existence or condition 
of your Account, to eva luate your current credit wor thiness or as ot herw ise 
provided by law. 
12. To protect us if you are in default on any credit extended or cash advanced 
under this account, you pledge a ll of your shares, deposits, pay ments and div idends 
which may be received, whet her held joint ly or indiv idually, up to t he 
amount of your outstanding ba lance. The foregoing pledge includes the right to 
apply funds available to you in a ny joint ly held account on your date of death. 
Th is does not include your individua l retirement account (IR A). We may take 
all the sha res needed by us to repay your credit extension or cash adva nce. If it 
is necessar y to ta ke all of your shares for the pay ment of this account, you understa 
nd your membership in PenFed may end. Collateral securing ot her loans 
wit h the credit union may a lso secure this loa n. 
13. CARD DISHONOR. If a merchant ref uses t he Card, we will not have any liability 
or responsibilit y. No cash refund w ill be made to or accepted by you w it h 
respect to a ny adjustment for goods or serv ices purchased. All adjustments will 
be made by credit to your PenFed account by a properly executed credit voucher 
issued by t he merchant. 
14. ILLEGAL CARD USE. You agree that il lega l use of your Card by cardholders(
s) will be deemed an action of defau lt and/or breach of contract and 
your account and ot her related ser v ices may be terminated at our discretion. 
You further agree, shou ld i l lega l use occur, to waive any right to sue PenFed for 
such il lega l use or any activity direct ly or indirectly related to it. You a lso agree 
to indemnif y a nd hold PenFed harmless from any suits or other lega l action or 
liability, directly or indirect ly, resu lting from such illega l use. 

15. AUTHORIZED USER. You may request us to issue a Card to an indiv idual 
who has no fi na ncia l responsibility under t his Agreement. An Aut horized User 
has the same access to your Account as you do, subject to any limitations we 
may impose. An Authorized User has no aut horit y to add or delete Cardholders, 
request a replacement Card or terminate or modif y this Agreement. You may 
terminate a n Authorized User’s authority to access your Account at any time. 
To do t his, you must return the Card to PenFed. You agree t hat you are responsible 
for a ll charges and cash advances made by an Authorized User, including 
charges made before the Card is returned, recurring charges, or charges made 
without the use of the Card init iated by the Authorized User after termination 
of the Aut horized User’s access. 
16. LIEN. You hereby appoint PenFed as your agent under a special power of 
at torney as well as g ive your express consent to enable us to charge against any 
balance in any of your accounts, including accounts on which you are a joint 
ow ner, to include a ny ot herw ise statutorily protected f unds that may not ot her-
wise be avai lable by lega l process, to pay any indebted ness or other outstanding 
fi na ncia l obligation owed by you or any person who is listed as a joint owner 
on your accounts, including a deceased joint owner. Th is does not include your 
IR A or any ot her account for which this provision is not permitted. We may take 
such action wit hout furt her notice to you or any joint owner. In regard to those 
funds t hat have a statutor y protection, you understand that you may w ithdraw 
t he specia l power of attorney a nd consent for PenFed to apply such f unds to pay 
any such indebtedness by notif y ing us in writing. If your agency appointment 
or consent is withdrawn, PenFed may in its sole discretion terminate any and a ll 
ser v ices t hat you have with t he credit union. 
17. ISSUANCE/USE OF CARD. Upon receipt of the Card(s) you and a l l other 
cardholders agree that you w ill sign t he signature panel on the back of the 
Card(s). The Card rema ins t he proper ty of Pentagon Federa l Credit Union a nd 
may be revoked without notice at a ny time. The Card must be surrendered to 
us upon demand or revocation. If we employ an agent to obtain the Ca rd your 
Account will be charged with a ny related fees. No expired, revoked or otherw ise 
inva lid Card shall be used to obtain or attempt to obtain credit. You w ill remain 
responsible to pay the a mount you owe us according to the terms of this Agreement. 
Cancellation of the Account will also terminate any ot her products or 
ser v ices offered in conjunction with it. However, recurring charges from a t hird 
par ty vendor/merchant will be cha rged to your Account, even t hough you have 
requested cancellation. You must cancel t he recurring charge w it h t he t hird 
par ty merchant/vendor. 
18. ISSUANCE/USE OF CHECKS. If we issue you checks, t hese check s are 
treated as cash advances when they are used a nd presented for payment. We may 
refuse to issue or reissue and may also terminate, limit or modif y the use of the 
checks w ithout notice to you, and you agree to surrender t he checks upon our 
demand or upon learning of our ca ncel lation or w it hdrawa l of t he checks. Use 
of checks or ot her methods of access for k iting or simila r activity is an action 
of default. The checks at all times remain t he proper ty of PenFed and we may 
repossess them without t he use of court process. A l l of the terms and conditions 
of this Agreement apply to the use of t he checks. Only check blank s a nd ot her 
methods aut horized by PenFed now and in t he future may be used to obtain 
funds from your Account. If so authorized by PenFed, your use of a persona l 
identification number (PIN) for such purpose sha ll constitute your signature. 
Paid checks become our property and w ill not be returned to you. Copies may 
be provided, if requested for a nomina l fee for each item. Shou ld we decline to 
pay any check, or if you instruct us not to pay a check, PenFed shall not be liable, 
except for gross negligence, for a ny act ion it takes regarding pay ment or 
nonpayment of a check. If we decline to pay a check, a charge may be made to 
your account in the amount indicated on our current Schedule of Ser v ice Fees 
brochure, which is available at any branch office, on request, or at PenFed.org. 
You will not date any check later t ha n t he date that you write it. If you do and t he 
check is presented for payment before its date, PenFed, in its sole discretion may 
return it unpaid, or pay it. If we pay it, we will charge t he Account. PenFed may, 
in its sole discretion, pay a check which has a date more than six months old. 

19. FOREIGN TRANSACTIONS. Purchases and cash adva nces made in foreign 
currencies will be debited from your account in U.S. dollars. The exchange 
rate bet ween the transaction currency and t he billing currency used for processing 
internationa l transactions is either a wholesale market rate or the government 
mandated rate in effect one day prior to the date processed by American 
Express and may include an internationa l tra nsaction fee. 
20. CREDIT INSURANCE PL AN. Your purchase of the Credit Insurance Plan 
(“Pla n”) is optiona l. Whether or not you purchase this protection will not affect 
your application for credit or the terms of any exist ing credit agreement 
you have wit h PenFed. If you do purchase Credit Insurance you may cancel 
it at a ny time by notif y ing us in writing. You understand that you may rescind 
this plan w it hin 30 days after t he date your Credit Insura nce becomes 
effective. If you rescind, a ny premiums you have already paid w i l l be credited 
to your account. We ca n terminate this Agreement by giv ing you not ice 
at least 30 days in adva nce of t he termination. The premium, met hod of ca lcu 
lat ion and assessment are subject to change. If these terms change we will 
prov ide written notice before t he change goes into effect. Premiums w il l accrue 
on a daily basis and will be bi l led to your account mont hly. Complete 
details of this opt ional Credit Insurance are included in The Credit Insurance 
Pla n Progra m Agreement which you will receive upon enrol lment. 
21. TR AVEL ACCIDENT INSUR ANCE. We a g ree to prov ide you w it h Travel 
Accident Insu r a nc e at no d i rec t cost to you . You, you r spou se a nd u n ma rried 
dependent chi ld ren w i l l be automat ic a l ly i nsu red aga i nst accidenta l bo d i ly 
i nju r ies or de at h wh i le r id i ng in a ny a i rcr a ft or la nd or water conve ya nce operate 
d by a com mon ca r r ier lic ensed to c a r r y pa ssengers for h i re prov ided t he 
f u l l t r avel fa re(s) ha s b een cha rged to you r Accou nt . Deat h benefit s w i l l be 
pa id to t he est ate of t he i n su red ; a l l ot her bene fit s w i l l be pa id to t he i nsu red . 
Th is insu r a nc e is subje c t to ca ncel lat ion w it hout prior not ic e. You u ndersta nd 
a nd a g ree t hat t he C er t i ficate of I nsura nce cont rol s a l l i nsu r a nce terms a nd 
cond it ions to t he e xc lu sion of a ny statement s made in t h is Ag re ement rega rdi 
ng li m itat ions, exclusions , a nd c la i ms procedu re s. 
22. ASSIGNABILITY OF ACCOUNT. You agree t hat PenFed may at any time 
sel l, transfer or assign your account. 
23. LOST/STOLEN CARD. You are responsible for t he possession and use of 
the Card and must maintain the confidentia lit y of the PIN we may assign you. 
You will notif y us at once if you believe your Card has been lost or stolen, or if 
you have reason to believe the Card is being used without your permission. You 
may notif y us by ca l ling 1-80 0-732-8268 OR 1-541-225-6790 from overseas, or 
by writing to us at PenFed Ca rd Ser v ices, Box 456, Alexandria, VA 22313-0456. 
24. LIABILITY FOR UNAUTHORIZED USE. You are liable for a l l authorized 
use of any Card issued under the Agreement regardless of the credit limit or t he 
part y using it. You agree to notif y us immediately using t he contact information 
listed in “Lost/Stolen Card ”, above) if you suspect unaut horized use of the Card, 
and to cooperate with us in the recovery of any amounts advanced based on 
unauthorized use. You w il l not be liable for any unauthorized use of t he ca rd. 
25. STATEMENTS. We will bil l you monthly, on a date selected by us, for 
amounts due under t his Agreement. If you elect to receive your credit ca rd statement 
electronica lly, you w i l l receive an e-mail a ler ting you when your statement 
is ready to be viewed online. Failure to receive a mont hly statement or electronic 
statement notification does not relieve you from ma k ing a ny required minimum 
payment. Upon receipt of each periodic statement, you should examine 
it and immediately notif y us in w riting of a ny transaction you believe to be in 
error. If your Account is a joint account, we can send statements and notices to 
either of you. You agree to notif y us prompt ly of any change in your name, address, 
or e-mail address. 
26. PAYMENT SKIP OPTION. At our option, we may prov ide for a payment 
sk ip option, which means that you may be a llowed to skip ma king the mini-
mu m periodic pay ment for specified bi l ling c ycles. If you accept this pay ment 
sk ip option, we will continue to apply t he finance charge as disclosed above, but 
no late payment fees will apply to t he sk ipped payment. For the billing c ycle 
fol low ing a skipped pay ment, a ll t he terms and conditions of t his Agreement 
(including minimum periodic payment and applicable late payment fees) w ill 
continue to apply. 

27. OTHER AGREEMENTS. A l l t he terms and conditions of a ny ot her agreement 
bet ween us and you and/or any other institution t hat is par t of a network 
of automated tel ler machines (ATMs) in which we participate, and a ny applicable 
rules and regulations, a lso apply to use of t he Card. There may be mini-
mu m and/or ma ximum limits on the amount of a cash advance dispensed from 
electronic termina ls which accept t he Card. A ll of the transactions made by 
electronic means are subject to verification by us, a nd any check s or other items 
deposited for collection may be deemed to be received and a ny other transaction 
may be deemed to occur on our nex t business day. You understand t hat 
tra nsactions may be limited in some areas. You agree that we do not waive our 
rights under t his Agreement if we fai l to assert t hem. The Agreement binds and 
benefits us and our successors a nd assigns and binds you, your estate and your 
personal representatives. 
28. APPLICABLE LAW. This Agreement a nd your Card and Additiona l Cards, 
and all questions about their legalit y, enforceabilit y a nd interpretation, are governed 
by the laws of t he Commonwealth of Virginia, USA. 
YOUR BILLING RIGHTS (Keep this notice for future u se.) This notice tells you 
about your rights and our responsibilities under the Fa ir Credit Bi l ling Act. 

WHAT TO DO IF YOU FIND A MISTAKE ON YOUR STATEMENT. If you 
thin k there is an error on your statement, write to us at: Card Services, Pentagon 
Federal Credit Union, Box 456, Alexandria, VA 22313 -0456. You may 
also contact us on the Web via our Secure On line Message Center at: PenFed.org 

In your letter give us the following information: 

• Account information: Your na me a nd account number. 
• Dollar amount: The dollar a mount of t he suspected error. 
• Description of problem: If you thin k there is a n error on your bill, describe what 
you believe is wrong a nd why you believe it is a mistake. 
You must contact us: 

• Within 60 days a fter the error appeared on your statement. 
• At least 3 business days before a n automated pay ment is scheduled, if you want 
to stop pay ment on the amount you thin k is w rong. 
You must notif y us of any potentia l errors in writing or electronica l ly. You may 
call us, but if you do we are not required to investigate any potentia l errors and 
you may have to pay t he amount in quest ion. 

WHAT WILL HAPPEN AFTER WE RECEIVE YOUR LETTER. When we receive 
your letter, we must do two things: 

1. Within 30 days of receiv ing your letter, we must tel l you that we received your 
letter. We w i l l a lso tel l you if we have a lready corrected the error. 
2. Within 90 days of receiv ing your letter, we must eit her correct t he error or 
explain to you why we believe t he bill is correct. 
While we investigate whether or not there has been an error: 

• We ca nnot try to col lect the amount in question, or repor t you as delinquent 
on that amount. 
• The charge in question may remain on your statement, and we may continue 
to charge you interest on that amount. 
• While you do not have to pay the a mount in question, you are responsible for 
the remainder of your ba lance. 
• We can apply any unpaid amount aga inst your credit limit. 
After we finish our investigation, one of two things will happen: 

• 
If we made a mistake: You will not have to pay the amount in question or any 
interest or other fees related to that amount. 
• 
If we do not believe there was a mistake: You w ill have to pay the a mount in 
question, a long wit h applicable interest and fees. We will send you a statement 
of the a mount you owe and the date pay ment is due. We may then report you